If the billing address entered on the order does not match the credit card information or you have changed your address. There are multiple steps to change the address and make it effective.
 

You'll need to replicate the original order, change the billing information, and resubmit it. Following are steps to simplify the process: 

a) On our web site, or in the order confirmation, there is a link to access your online account. If you ordered as a guest and didn’t create an account, you will have to create an account with the same email address, and merge the order with the new account.

b) On your account, you can view and edit the billing address. Change it to match what your bank has on file. Save the changes. If the shipping and billing address are NOT the same, please make sure to select "Ship to a different address" during checkout.

c) Next, you can view your order history. It should have an order with the status of  awaiting payment. Click on “view” for that order.

d) Scroll down through the order, at the bottom there is a button “reorder”. This will copy the contents of the pending order into a new shopping cart. Make sure your cart starts empty – unless you want to purchase additional items - this action will add the contents to whatever is there. 

e) Checkout the new cart. Double check the billing address – it should have the corrected info. If it still shows the old info, you can update it here for this new order. Remember there is a billing address and a shipping address, which can be the same or different. 

f) Complete the payment information as before. You should receive an order validation and a payment validation email. 

g) Please note on the order comments that this is a duplicate order and we'll delete the original order.