What is a back order ?

What is a back order ?

We are a retail store but one that has a production process to decorate many of the items we sell. When a purchase is made in store or online, we manage a fulfillment process that may include many items with differing production times and are all tracked and managed as a customer order. 

We use the term "back order" if we don't physically have the blank product in our store or warehouse. Please seen the Knowledge Base article "How long does it take to get my order ?"
More specifically for back orders:
  1. If an item does not require embroidery, is already embroidered,  and for most screened items, the item is available at time of purchase.
  2. If an item is blank and in our local stock, we will hold the item for embroidery. The production time depends on time of year.  We strive to maintain stock of blank main uniform items in most sizes in our local stock to minimize delay. 
  3. An item may not be in our local stock but is available in our vendor's stock. This may be due to selling out of specific color/size or for special items such as most spirit items for which we don't carry inventory. We call this a back order. This enables us to track ordering from our vendor, receiving and linkage to your order. The time may vary depending on vendor but is typically about 2 weeks. When we receive the item, we will decorate it as required then fill your order and contact you. You can utilize our customer portal to get the most current status.
  4. An item may not be in our local stock and not in our vendor's stock and so is waiting to be manufactured. We also call this a back order. In some cases, the items are already being manufactured and waiting for replenishment and in other more rare cases, the item must be custom manufactured. In any case, we will advise you of the expected delay and you can choose to cancel that item or wait until it's available. 

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