What if I enter incorrect card information during payment ?

If you are checking out and you enter incorrect information, the system will display a message that the transaction has been declined. You can usually enter the correct information and resubmit it for payment.

If you are using the correct card information but the transaction is still declined, there may be a mismatch between the billing address entered and the address your bank has on file.

To change the billing address, a new order must be submitted, you cannot change the billing address once the payment process has started.

If the billing address is incorrect, please see the FAQ about changing the billing address.

Please note, declined transactions may generate an unpaid order. This order will be marked as "Awaiting Payment." For the unpaid order you may receive an email confirmation of the order but no payment confirmation email. The unpaid order will not be processed until we have received payment.