What if I enter incorrect card information during payment ?

What if I enter incorrect card information during payment ?

If you are checking out and you enter incorrect information, the system will display a message that the transaction has been declined. You can usually enter the correct information and resubmit it for payment. 

If you are using the correct card information but the transaction is still declined, there may be a mismatch between the billing address entered and the address your bank has on file. 

To change the billing address, a new order must be submitted, you cannot change the billing address once the payment process has started. 

If the billing address is incorrect, please see the FAQ about changing the billing address. 

Please note, declined transactions may generate an unpaid order. This order will be marked as "Awaiting Payment." For the unpaid order you may receive an email confirmation of the order but no payment confirmation email. The unpaid order will not be processed until we have received payment.

    • Related Articles

    • What is the CVV or card security code ?

      A CVV is a special code that is only printed on the physical card. This is for fraud protection of your card information. The CVV entered must match the other card information such as card number and expiration date. Usually, this is a three digit ...

    • Do I have to pay when I order or can I pay when I pick it up ?

      Payment is required at the time of order. Making a payment for an online order requires a valid payment card and will require the security code, expiration date and the billing address. The billing address is the address that the card issuer has on ...

    • How do I change my billing address on my order ?

      If the billing address entered on the order does not match the credit card information or you have changed your address. There are multiple steps to change the address and make it effective. You'll need to replicate the original order, change the ...

    • Can I ship to a different address than my billing address ?

      You may ship to a different address than the billing address. The billing address must match the address that the card issuer has on file for the card. You may enter a different shipping address. You may also choose to pick up in store and in this ...

    • School Uniform Shopping at The Uniform Store

      Updated January 2024 We are operating with our regular schedule. See our hours here. This link also shows our holiday calendar for the year. In store shopping Our retail store is open to the public during our scheduled operating hours. Our staff can ...